Customer Service

HOW IS SHIPPING DETERMINED AND WHAT DOES IT COST?

Economy method:
We charge $5.99 for the first item+ $3 per each additional product added to that order shipped domestic .

Ground method : 

$12.99 for the first item+ $3 per each additional product added to that order shipped domestic .

 

Please Note: We don't ship to US Protectorates/APO/FPO Street and PO Box addresses.

 

CANCEL ORDER UPON PURCHASING/ CHANGE ORDER

After purchasing, you have 24 hours for cancelling, changing your order (size, color, quantity, shipping address). After this timeframe, your order will be on production line and we are unable to change it for you.

For more detail information on your order changing/ cancelling, please go to Contact Us and create a ticket there, or reach our customer support at [email protected] for dedicated support.

WHERE IS MY ORDER?

  • You should have a confirmation email with a tracking link, but if it has been more than 3 days check your spam folder. Of course, if you can’t find it contact our friendly customer support team and they would be more than happy to assist you. 

WHY IS MY TRACKING LINK NOT UPDATED?

  • Tracking links take 2-3 business days to update in the shipping provider’s system, so give it some time to process. If you’ve been waiting more than 2 business days, contact customer support.

WHERE DO I ENTER A PROMO OR COUPON
CODE AT CHECKOUT?

  • Enter promo codes in the field right above the Checkout Now button on the checkout/cart page, right here.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

  • We accept Visa, Mastercard, American Express, Discover, PayPal.

HOW WILL I BE CHARGED AND IN WHAT CURRENCY?

  • Purchases made through the online store will be instantly charged to your provided credit card, PayPal, or Amazon Payment account. All prices reflected on the site are in US Dollars. If you are purchasing with an alternate currency, please note that exchange rates will apply.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

  • If your order has not already processed, click on your receipt to edit your shipping address, size, or color.  If your order has already processed, we’ve got you covered with our super easy return / exchange policy. If you need help or just want to chat, contact customer support.

CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

  • Of course!  As outlined in our return policy, we have a 100% satisfaction guarantee. Please contact customer supportwith your name, order number, and any changes that you’d like us to make.

 

HOW LONG WILL IT TAKE TO GET MY ORDER?

Expedited shipping – Do you offer faster shipping options? For US shipments, yes we do!

  • UPS Economy 7 to 12 days after fulfillment 
  • UPS Ground  4 to 7  days after fulfillment

HOW TO CONTACT US

You can email us anytime at [email protected] . We almost always respond within 24 hours!

Our mailing address is:
Joeyprint

1016 W Walnut Lawn St
Springfield, MO 65807

We look forward to hearing from you

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